How ACE is your Pharmacy?

Qualification

Let’s start by getting some basic details about your pharmacy

Where is your pharmacy based?(Required)

Eng

Scot

Wales

Other

Are you part of a group?(Required)

If so, how many in the group?

What is your current PMR?(Required)

Analyst

Pharmacy Manager

TITAN

ProScript

RxWeb

Other

Are you using an EPoS System?(Required)

Which EPoS System do you use?

Analyst

MedEpos

CSY Retail

EpoS Logic

Multepos

Other

Which services platform do you use? (England Only)

PharmOutcomes

Sonar

HxConsult

Pharmacy Services

Other

Thank you! To generate your ACE score, we need to look at how you use technology.
Let’s start with how you Automate your pharmacy business.

Automate

Do you have any of the follow robot technology? (Multiple Selection)(Required)

Dispensing

Tray

Collection

Do you record clinical checks within your PMR?(Required)

If Y - Do you reuse that clinical check, so that you don’t have to check future instalments?

Are you using an accelerated dispensing solution for one click dispensing?(Required)

Are you still picking from tokens?(Required)

Do you use a digital picking list?(Required)

Has your pharmacy managed to reduce paper?(Required)

Now paperless

Are you processing prescriptions in bulk?(Required)

Who does your accuracy checking?(Required)

Pharmacist

Dispenser

ACT

How do you manage your shelving?(Required)

Alphabetised

Numerical

Either

How do know which shelf your patient's bag is on?(Required)

Digitally

Manually

How do you notify patients that their scripts are ready to collect?(Required)

SMS

Patient App

Telephone

We don’t

How do you manage deliveries?(Required)

Royal Mail

Delivery App

PMR delivery scheduler

Manually

Don’t do deliveries

How do you identify patients?(Required)

Name and address

Confidentially – codes

Do you record the collection of medication?(Required)

Do you use your PMR to auto claim?(Required)

Excellent – thank you! Next let’s look at how you Control your business.

Control

Do you maintain stock levels?(Required)

Do you order electronically?(Required)

Do you use a cascade system?(Required)

[If Y] How is your cascade system managed?

By you

By your supplier

Do you have visibility of your expected income for next month? (England Only)

Can you access live data from your pharmacy, when not on site?(Required)

How do you benchmark performance against other pharmacies?(Required)

Using technology

Manually

I don’t

Which reports do you use from within your PMR? (Multiple Selection)(Required)

Dispensing activity

Purchasing activity

Understocked/overstocked

Time of day analysis

Financial reporting

I don’t

Which Remote Fulfilment System do you use?(Required)

Golden Tote

Optitote

Hub & Spoke

Other

Not yet – considering

None

How do you manage your services diary?(Required)

Paper diary

National Booking System

Third party calendar tool

Walk ins only

Great work! The final section looks at how you Engage with your patients. Let’s go!

Engage

How do you understand the demographics of your patients?(Required)

Gut feeling

Report

I don’t

How do you market to recruit new patients? (Multiple Selection)(Required)

Posters

Leaflet Drop

Social media

Traditional media i.e. newspaper etc

I don’t

How do you inform/market services to patients? (Multiple Selection)(Required)

Posters

Bag stuffer

Leaflet drop

Patient app

SMS

Social media

Website

Traditional media

I don’t

Do you offer the full range of NHS Services to patients?(Required)

Essential Only

Some Advanced

All NHS Services

Do you offer private services to patients?(Required)

5 or less

More than 5

How do you conduct consultations? (Multiple Selection)(Required)

F2F

Video

Telephone

How do the patients communicate with you? (Multiple Selection)(Required)

F2F

On the phone

Via your website

Via Social Media

Via an app

Do you offer patients a loyalty scheme or incentives?(Required)

Yes

Do you have an ecommerce facility? (Multiple Selection)(Required)

In App

Online

What is the one thing technology could do, or do better, to help you and your business?

That’s it you’re all done,
thanks for your answers!

We can now generate your personalised ACE score which will give you a real insight into how effectively you are using the technology available to you. Please fill in your details and we will send you your ACE score straight away!

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Contact name(Required)

Role(Required)

Pharmacy Name(Required)

Email(Required)

Phone(Required)

Postcode(Required)

Automate

Control

Engage

Qualification

Automate

Control

Engage

That’s it you’re all done, thanks for your answers!

That’s it you’re all done,
thanks for your answers!